We at Old Stone Vets, provide our own “Out of Hours” service 24hrs a day 365 days a year. This means that one of our vets with access to your animals clinical records will see you at one of our surgeries (Mainly at our Alston surgery as this is where we have operating facilities). When you ring any of our surgery numbers out of hours, you will be directed to the emergency vet on call for true emergencies. Please remember that bookings or general advice should be sought during normal opening hours. The emergency line is for emergencies only please. The vet on call will take details, discuss your animals condition and decide whether an Out of Hours consultation is necessary. They will advise you of the initial cost of £100 for an out of hours consult and direct you to the surgery most appropriate for your animals treatment. We do require payment at the time for Out of Hours services provided.
Occasionally if an emergency surgical procedure is necessary, more staff may be needed to facilitate safe operational procedures. You (“the client”) will be billed for the extra costs of any further staff requirements in these rare circumstances.
Prices for certain operations out with routine procedures vary on size, time, patient and severity. We always keep clients informed of costs of all treatments throughout the procedure.
Many thanks for the prompt service provided on New Years Eve when our Clumber Spaniel broke her leg - great service as always!
I love this practice... always make each dog feel like the most important patient they have. They take time to answer questions and don't mind if you cry on the phone when your furbaby is having an "episode", lol
I have a caravan out in Eastgate. Took my cat to Rachel for a second opinion and changed over to this practice even though a 1 hour drive from home. Fantastic staff. Rachel and Karl are first class vets and lovely people that have helped my young cat so much with his many health problems and got him fit and healthy. Highly recommend them.
Rachel carried out a vetting on a horse for us on 19th April. We were travelling a long distance, didn't know any vets in the area but were recommended to contact Old Stone Vets. I am so glad that we did. What a professional and friendly practise, from the lovely lady on reception through to Rachel who did a fantastic job at the vetting. She had taken on board exactly what we were looking for in our potential new horse, and tailored the vetting exactly to suit that. We are delighted that the beautiful horse flew through the vetting and is now home with us. It gave us a lot of confidence having someone so knowledgeable and thorough as Rachel carrying out the vetting and we would recommend her and Old Stone Vets to anyone needing either a horse vetted or who needs a first class equine vet for their horses.
Rachel was lovely when she did the horses teeth, very calm and gentle with them, very happy
Bracken our collie needed treatment whilst we were on holiday. I found the care for my dog Bracken at the Old Stone Vets, Alston to be very caring and compassionate. All the staff are very kind and professional. They go the extra mile in their treatment and after care. I would recommend them.